Measuring service level agreements is widely assumed to be a good thing.  I sometimes wonder if people realise quite how important it is.  Measuring Service Level Agreements is now the subject of a series of entries on our main blog on Monitoring and Measuring SLAs. 

As a client organisation the primary reason for you to manage Service Level Agreements is to ensure that you get value from the sourcing agreements and from your service providers.  This means that you will see significant  improvements in deal performance when you measure SLAs.

Measuring Service Level Agreements will reduce the costs you are paying to service providers – how? An effective Service Level Management tool will ensure that you make the most of service penalty clauses, ensure you are not being over provisioned and negotiate better deals in the future.

This series of posts will continue on Managing and Monitoring Service Level Agreements so please do stay connected to learn more about why you should measure Service Level Agreements.