The drive to shared service or business services ( as they are now sometimes called) is increasing a pace.  We are putting even more free Shared Service SLA templates in the SLA toolkit. 

Please do have a look.  We now have

There has been a huge level of interest over the past few weeks since we launched the site – lots of calls on whether it really can be such a simple and straightforward way to manage an SLA!!!  The Shared Service Templates help but the SLA Management tool will make sure your life stays easy on an ongoing basis.

As always – if you cannot find what you are looking for at the site then please just let us know!